A Better Way to Report and Manage Incidents
APP Tech has launched a major upgrade to First Report Portal, the field-facing interface of the Cloud Claims platform. The new design gives organizations a faster, smarter way to capture and manage incidents, delivering the intuitive usability, automation, and efficiency that modern risk and claims teams demand.
This isn’t just a design refresh. It’s a step forward in connecting every stakeholder — from the employee in the field to the claims manager in the HQ office — through a seamless, centralized experience.
Note: Existing First Report clients already have the ability to use the new portal. Just contact support to turn it on.
What’s New in First Report Portal
View and update submitted reports
Submitters can now log in to review past incidents, make edits to an existing case, or upload photos and documentation as they become available. No more tracking updates through emails or making follow-up phone calls.
Configurable, industry-tailored workflows
The tool adapts to each client’s operational model. A restaurant chain with hundreds of locations, for example, is using a mobile-friendly First Report Portal web form that automatically routes data to Cloud Claims in real time.
Built-in approval and review
For industries where supervisor approval is required, incidents can now enter a pending review state. Supervisors can approve, amend, or return reports for correction before they move forward — ensuring accuracy and compliance from the start.
Secure, role-based access
Role-based permissions and audit trails maintain compliance and data integrity while keeping information flowing smoothly and securely.
Why User-Friendly Design Matters
In claims management, usability isn’t cosmetic — it’s critical. When submission tools are confusing or outdated, accuracy drops, and valuable time is lost. The redesigned First Report Portal interface was built for real-world users — field employees, supervisors, and claims teams who need to document incidents quickly and correctly.
- The clean, mobile-first layout guides users through required fields.
- Clear prompts reduce errors and prevent incomplete entries.
- Simplified navigation helps field teams focus on capturing facts, not fighting the form.
When it’s easier to report incidents, organizations collect better data — leading to faster claims resolution, fewer administrative delays, and greater visibility into risk trends.
“If you make it easier for me to get information to the adjuster, and then our field teams can make additions or edits as new information becomes available, everything gets easier. It’s not fire and forget. It’s part of a process we can see and manage.”
— Bill Nagle, National Sales & Marketing Director
Built for Automation and Efficiency
Behind the user-friendly design lies an intelligent automation engine that streamlines the entire intake process. Every submission triggers predefined workflows, routing approvals, alerts, and data integrations automatically. That means:
- Field reports instantly notify supervisors and claims managers.
- Photos, forms, and attachments link directly to the corresponding record in Cloud Claims.
- Approved reports flow seamlessly into the claim file — no duplicate entry required.
This automation turns what used to be a manual, error-prone process into a real-time, reliable data and process engine. It shortens cycle times, eliminates bottlenecks, and gives clients confidence that every submission begins with accurate, actionable information.
Competitive Advantage: Designed Differently
Many RMIS vendors offer submission tools, but few match the polish, configurability, and integration of APP Tech’s First Report Portal. With a no-code setup, APP Tech can configure and deploy the interface for any client — often within hours. That speed, paired with deep customization, gives organizations control over their own process without the burden of IT intervention.
Most importantly, First Report Portal is part of the Cloud Claims ecosystem — a single, secure source of truth for incidents, claims, and analytics. By keeping every update within the same environment, clients gain unmatched visibility, auditability, and efficiency.
APP Tech’s advantage is simple: empowerment through usability and integration.
See the New First Report Portal in Action
The redesigned experience is now live! For self-insured organizations, specialty carriers, and TPAs, the first step in claims management just got an upgrade. Explore the new First Report Portal and see how APP Tech makes incident intake faster, easier, and more efficient — from the field to final claim.
Schedule a demo to learn how Cloud Claims can help you modernize your incident reporting and streamline your claims operations.
